Workforce Management with Grid

A leading Utility in Europe and Asia implemented Grid to transform their workforce management processes. Our no-code platform helped them address inefficiencies in resource allocation, task scheduling and on-field operations, allowing the client to achieve improved operational efficiency and service delivery. 

At a Glance

Our client was facing multiple workforce management hurdles in their smart metering projects, including:

• Logistical complexities while managing and allocating tasks to multiple contractors and field teams
• Creation of data silos due to the presence of disparate systems and manual data entry processes
• Possibilities of misallocation or theft while managing their inventory and ensuring metering devices were available to field users 
• Lengthy validation and approval process, slowing down task completion and increasing administrative overhead

Grid Ops Impact in Numbers

25% reduction is asset downtime
20% improvement in task completion rates

15% reduction in operational costs

5000+ field workers managed 

10+ integrations in single project 

Project Timeline

Grid was selected by the client because of the platform’s advanced workforce management capabilities which was also tailored to their needs. 

Real-time visibility: Instantaneous tracking of field worker’s activity and progress in tasks. 

Automated scheduling: Optimizing the task allocation process based on worker availability, location and skillset. 

Scalability: Efficient management of 5000+ field workers across numerous locations. 

Intuitive dashboards: User-friendly interfaces for monitoring workforce performance metrics and project progress. 

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How the Client Used Grid

Real-time workforce tracking 

Our platform’s scheduling engine allowed the utility to assign tasks based on worker expertise, skillset, availability, etc, ensuring optimum resource utilization and minimizing delays. 

Performance analytics 

The client gained insights into the productivity of their workforce via Grid’s custom dashboarding capabilities. Various metrics were tracked to identify areas for improvement, such as average resolution times, task completion rates and worker utilization. 

Real-time workforce tracking

With Grid’s GPS-enabled tracking features, field supervisors monitored worker locations and status of tasks in real-time. 

Incident management 

Workers were able to log issues directly on Grid’s mobile app, triggering immediate action from supervisors and ensuring quick resolution of incidents. 

Benefits after implementing Grid

Operational efficiency 

Minimizing delays via automated scheduling and real-time tracking features, and 20% improvement in task completion rates. 

Cost savings 

Streamlining of various processes and workflows, resulting in a 15% reduction in operational costs. 

Consumer satisfaction

Faster resolution of issues leading to improved service reliability and customer trust. 

Customizable no-code solution 

Ability to create tailored workflows on Grid without extensive IT knowledge.

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