Privacy Policy

1. ACCEPTANCE OF TERMS‍

1.1 This privacy policy governs the manner in which Pragyaam Data Technologies Private Limited including its affiliates and subsidiaries (“Company”) collects, uses, maintains and discloses information collected from users (each, a “User”) of the name www.workongrid.com website or its mobile/web applications and services offered by the Company (collectively “Website and Application”). This privacy policy applies to the Website and Application and all services offered by the Company. You agree to and are bound by the terms and conditions set forth below and in any modified or additional terms that the Company may publish from time to time (collectively, the “Privacy Policy”).

1.2 If the User does not agree to all of the terms and conditions contained in the Terms of Use and this Privacy Policy, do not access or use this Website and Application. 

2. PERSONAL INFORMATION
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‍The personal information collected, received, processed, stored, dealt or handled by the Company includes, name, contact details, unique identifiers, email address.

The Company may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit the Website and Application, registers on the Website and Application, place an order and in connection with other activities, services, features or resources the Company makes available on the Website and Application. Users may be asked for, as appropriate, name, email address, mailing address, phone number. LOCATION is accessed by the app to provide Map Features.

The Company will collect personal identification information from Users only if they voluntarily submit such information to the Company. Users can always refuse to supply personal information, except that it may prevent them from engaging in certain Website and Application related activities.

3. NON-PERSONAL INFORMATION

The Company may collect non-personal information about Users whenever they interact with the Website and Application. Non-personal information may include the browser name, the type of computer and technical information about Users means of connection to the Website and Application, such as the operating system and the internet service providers utilized and other similar information.

‍4. USE OF THE INFORMATION COLLECTED

The Company uses the User’s personal information for the following purposes:(a) to fulfil any orders placed through the Website and Application (including processing the User payment information and providing you with invoices and/or order confirmations);  

(b) to identify the User once it registers on the Website and Application;

(c) to create the User login and administer the User accounts;

(d) to contact the User and respond to User questions or requests;

(e) to send the User communication regarding the services and products;

(f) to provide access to desirable content and products based on the User’s preferences;

(g) to provide better usability, troubleshooting and site maintenance;

(h) to understand which parts of the Website and Application are visited and how frequently;

(i) to screen the orders for potential risks or fraud;(j) and to improve and optimize the Website and Application (for example, by generating analytics about how the User’s browse and interact with the Website and Application, and to assess the success of the Company’s marketing and advertising campaigns).

‍‍5. SHARING OF USER’S PERSONAL INFORMATION

‍5.1 The Company may share the User information with these third parties for those limited purposes provided that the User have given the Company permission. If the User access those links, the User will leave the Website and Application. The Company does not control those sites or their privacy practices, which may differ from the Company. The Company does not endorse or make any representations about third-party sites.

5.2 The information may also be shared internationally in accordance with applicable law.

5.3 The Company is not responsible for examining or evaluating, and does not warrant the offerings of, any businesses or individuals or the content of their website. The Company does not assume any responsibility or liability for the actions, products, services, and content of any other third parties. User should carefully review the legal statements and other conditions of use of any website which the User accesses through a link from this Website and Application. The User linking to any other off-site websites is at the User’s own risk.

5.4 The Company never collects or maintains information at the Website and Application from those the Company knows are under the age of 18 (eighteen) years. No part of the Website and Application is structured to attract anyone under the age of 18 (eighteen) years. 

5.5 The Company may use third-party service providers to help the Company operate its business and the Website and Application or administer activities on the Company’s behalf, such as sending out newsletters or surveys.

6. IDENTITY THEFT 

6.1 There may be instances when the User receive a seemingly legitimate looking e-mail asking the User personal information from the User such as the User’s credit card details, bank account details, one-time passwords, contact information, etc. The Company will never ask for such information from you via e-mail. 

6.2 Such activities are usually carried on by unauthorized individuals and are illegal in nature. They are called phishing or identity theft. In case of any suspicion of such activity or on receiving such an e-mail the User should be certain it was not sent by the Company. The Company advises the User to not respond to such mail and to take whatever action you see fit.

7. WEB BROWSER COOKIES

7.1 A cookie is an element of data that a website can send to the User’s browser, which may then store it on the User’s system. The Company uses cookies in some of its pages to store visitors' preferences and record session information. The information that the Company collects is then used to ensure a more personalised service level for the Users. 

7.2 The User can adjust the settings on its browser so that the User will be notified when it receives a cookie, or to disable the cookies associated with the Website and Application. The User should refer to its browser documentation to check if cookies have been enabled on the User’s computer or to request not to receive cookies.

7.3 The Website and Application may use “cookies” to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies or to alert the User when cookies are being sent. If they do so, note that some parts of the Website and Application may not function properly.

8. DATA RETENTION

8.1 The Company will retain the User information only for as long as is necessary for the purposes set out in this policy. The Company will retain and use the User’s information to the extent necessary to comply with the Company’s legal obligations (for example, if the Company is required to retain the User’s data to comply with applicable laws), resolve disputes, and enforce the Company’s legal agreements and policies.

8.2 The Company encourages the User to review the information and inform about any discrepancies and information found to be inaccurate shall be corrected or amended. Please reach out to the Company at support@workongrid.com in case the User would like to review the information collected by the Company. The User shall at all times, take adequate necessary precautions, at the User’s end, to preserve the integrity and security of the User’s data which shall include and not be limited to the User personal information. All information disclosed by the User shall be deemed to be disclosed willingly and without any coercion.
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YOUR RIGHTS & PREFERENCES AS A DATA SUBJECT

Subject to the GDPR and applicable law’s limitations, the rights afforded to you as a data subject are:

1. RIGHT TO BE INFORMED : You have a right to be informed about the manner in which any of your personal data is collected or used which we have endeavored to do by way of this Policy.
2. RIGHT OF ACCESS : You have a right to access the personal data you have provided by requesting us to provide you with the same.
3. RIGHT TO RECTIFICATION : You have a right to request us to amend or update your personal data if it is inaccurate or incomplete.
4. RIGHT TO ERASURE : You have a right to request us to delete your personal data.
5. RIGHT TO RESTRICT : You have a right to request us to temporarily or permanently stop processing all or some of your personal data.
6. RIGHT TO OBJECT : You have a right, at any time, to object to our processing of your personal data under certain circumstances. You have an absolute right to object to us processing your personal data for the purposes of direct marketing.
7. RIGHT TO DATA PORTABILITY : You have a right to request us to provide you with a copy of your personal data in electronic format and you can transmit that personal data for using another third-party’s product/service.
8. RIGHT NOT TO BE SUBJECT TO AUTOMATED DECISION-MAKING : You have a right to not be subject to a decision based solely on automated decision making, including profiling.

In case you want to exercise the rights set out above you can contact our Grievance Officer whose details are set out in Section 12 below.

The data provided by you as a Visitor, or when you sign up as a Customer / User or register for our Services will be processed by us for the purpose of rendering Services to you or in order to take steps prior to rendering such Services, at your request. Where such data is not being used by us to render Services to you, we shall explicitly seek your consent for using the same. You can choose to withdraw this consent at any time here.

Additionally, we may process your data to serve legitimate interests.

Accordingly, the grounds on which we can engage in processing are as follows:

NATURE OF DATA GROUNDS‍

Visitor Data

• Consent;
• Performance of a Contract; and
• Legitimate Interest
• Performance of a Contract; and
• Legitimate Interest

Account Registration Data

• Compliance with applicable laws;
• Legitimate Interest

Service Usage Data

• Performance of a Contract; and
• Legitimate Interest

Data for Marketing our Services

• Consent; and
• Legitimate Interest

If you believe we have used your personal data in violation of the rights above or have not responded to your objections, you may lodge a complaint with your local supervisory authority.

Additionally, please note:

• If you are a Customer/User using one of our Services to collect data about an EU data subject from third parties, it shall be your sole obligation to inform such data subject about the source of such data; and
• We do not collect any Special Categories of Personal Data. Further, if you are a Customer/User, you hereby agree and acknowledge that you shall not, under any circumstances, whether directly or indirectly, use our Services to collect or process Special Categories of Personal Data or transfer to us any such data.
• The term “Special Categories of Personal Data” shall have the meaning ascribed to it under the GDPR and shall include, without limitation, data pertaining to a data subject’s race, ethnic origin, genetics, political affiliations, biometrics, health or sexual orientation.‍

9. LOG DATA

The Company want to inform the User that whenever you use the Website and Application or avail the services, the Company collects data from the User device called log data (“Log Data”). This Log Data may include information such as the User device’s internet protocol (“IP”) address, device name, operating system version, configuration of the app when utilising the Website and Application services, the time and date of the User’s use of the Website and Application service, and other statistics.

10. INFORMATION SECURITY

‍The Company works to protect the User’s information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. The Company maintains electronic and procedural safeguards of all information. The Company uses both internal and external resources to review the Company’s security procedures. The security practices and procedures contains managerial, technical, operational and physical security control measures that are commensurate with the personal information being collected, received, processed, stored, dealt or handled and the nature of the business of the Company.

11. DISCLAIMER

11.1 The Company makes no representation as to providing or storing back-up copies of any information submitted to the Company. The User shall be solely responsible to ensure that the User maintain back-up copies of such information and in the event of any malfunctioning or failing of the Website and Application for any reason whatsoever (including on account of maintenance), the User may be required to resubmit such information. 

11.2 Although, the Company take appropriate steps to maintain the security of information the Company collects from the User, the Company assumes no responsibility of whatsoever nature as to make good the losses and damages the User may incur, due to privacy and/or security breach of the User information. The Company shall not be liable for any loss or damage sustained by reason of disclosure (inadvertent or otherwise) of any information and/or omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.

12. USE OF THE WEBSITE AND APPLICATION

12.1 The User understands that, except for information, products or services clearly identified as being supplied by the Company, and does not operate, control or endorse any information, products or services on the internet in any way. Except for the Website and Application, identified information, products or services, all information, products and services offered through the Website and Application or on the internet generally are offered by third parties that are not affiliated with the Company. The User also understand that the Company cannot and do not guarantee or warrant that files available for downloading through the Website and Application will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. The User are responsible for implementing sufficient procedures and checkpoints to satisfy the User particular requirements for accuracy of data input and output, and for maintaining a means external to the Website and Application for the reconstruction of any lost data.

12.2 The User assume total responsibility and risk for the User’s use of the Website and Application and the internet. The Company provides the Website and Application and related information “as-is” and does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the service, or on the internet generally, and the Company shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. It is solely the User’s responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the service or on the internet generally. The Company does not warrant that the service will be uninterrupted or error-free or that defects in the service will be corrected. You understand further that the pure nature of the internet contains unedited materials some of which are sexually explicit or may be offensive to you. The User access to such materials is at the User risk. The Company has no control over and accept no responsibility whatsoever for such materials.

13. GENERAL

13.1 This privacy policy shall all be governed and construed in accordance with the laws of India applicable to agreements made and to be performed in India. You agree that any legal action or proceeding between the User and the Company for any purpose concerning this policy or the parties’ obligations hereunder shall be brought exclusively in a court of competent jurisdiction in New Delhi. The Company’s failure to insist upon or enforce strict performance of any provision of this policy shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this policy. The Company may assign its rights and duties under this policy to any party at any time without notice to the User.13.2 The User may choose to withdraw its consent provided hereunder at any point in time. Such withdrawal of consent must be sent in writing to support@workongrid.com.  In case you later withdraw the User consent, the Company requests the User not to access the Website and Application and also reserve the right to not provide you any services through the Website and Application.

13.3 The Company provides links to other websites and third-party platforms (“Third-Party Platforms”). Such Third-Party Platforms may collect information about you. The Company is not responsible for the privacy practices or the content of those linked websites and Third-Party Platforms. The Company recommends the User to review the privacy policies of such Third-Party Platforms.

13.4 The Website and Application has the discretion to update this privacy policy at any time. The Company encourages Users to frequently check this page for any changes to stay informed about how the Company is helping to protect the personal information it collects. The User acknowledge and agree that it is the responsibility of the User to review this privacy policy periodically and become aware of modifications.

13.5 If Users have any questions or comments about the policy outlined above, the User can contact the Company’s Grievance Redressal Officer or our Data Protection Officer at the below mentioned details:

Grievance Redressal Officer
Name: Shaurya Poddar
Address: 3P, Shree Gopal Complex, Court Road, Ranchi – 834001
Email: shaurya@pragyaam.in
Phone: +916203249377

Data Protection Officer
Name: Aayush Agarwal
Address: 3P, Shree Gopal Complex, Court Road, Ranchi – 834001
Email: aayush@pragyaam.in
Phone: +9199868 50135